Betshezi Frequently Asked Questions
Quick answers to the questions South African players ask us most.
Quick answers to the questions South African players ask us most. Can’t find yours? Help is available once you’re signed in on betshezi.com.
Account and safety
Most questions come down to three things: getting verified, getting paid, and understanding bonus terms. The answers below cover each one. For product details, see our sports betting, casino and promotions guides.
Deposit in ZAR
Deposit in ZAR: Your Betshezi account runs in South African rand. The cashier lists the local deposit methods available to your account, including bank and card options and vouchers, with each method’s minimums and processing times. Withdrawals go back to a verified method in your name once FICA is complete. Payments run through secure, encrypted payment partners. If a deposit doesn’t show, send the time, amount and method to support from your account and the team will trace it.
Security you can check
Look for the padlock in your browser bar and make sure the address is betshezi.com before you log in. Use a strong password that you don’t use anywhere else. Never share an OTP. Betshezi staff will never ask for it. If you receive a message claiming to be from us that asks for money or login details, report it to support on betshezi.com and delete it.
Questions and answers
Is Betshezi licensed in South Africa?
Betshezi is operated by SMP Gaming (Pty) Ltd (Reg. 2021/964248/07), licensed by the Western Cape Gambling and Racing Board (licence 10191121-005), and SMP Gaming Eastern Cape (Pty) Ltd (Reg. 2025/200388/07), licensed by the Eastern Cape Gambling Board (ECBM 033).
How old do I need to be?
You must be 18 or older to register and play. All accounts are verified (FICA).
What is the minimum deposit for the welcome offer?
The welcome offer needs a minimum qualifying deposit of R100. Full terms are on the betshezi.com promotions page.
What is Shezi AVI?
Shezi AVI is Betshezi’s daily deposit offer for existing players. See the promotions page for today’s terms.
How do I FICA my account?
Upload a clear copy of your ID or passport and proof of address in your account’s verification section. Our team reviews documents and will let you know if anything is missing.
How do I contact Betshezi?
Help is available once you’re signed in on betshezi.com. We don’t offer phone or WhatsApp support.
What can I bet on?
Football including the South African Premiership, rugby, cricket, tennis, basketball, MMA and more, pre-match and live. See the sports betting guide.
What casino games are there?
Slots, crash games, Spina Shezi and live dealer tables like blackjack, roulette and baccarat.
Is Spina Shezi the same as Spina Zonke?
No. Spina Shezi is Betshezi’s own quick spin game, built for mobile.
How do withdrawals work?
Request a withdrawal from the cashier once your account is verified. Processing times depend on the method shown in the cashier.
Can I set limits on my account?
Yes. Deposit limits, time-outs and self-exclusion are in your account settings.
Where can I get help with gambling problems?
Call the NRGP toll-free on 0800 006 008, 24/7, free and confidential.
Can I bet on my phone?
Yes. Betshezi works in your phone’s browser for sport and casino.
I forgot my password. What now?
Use ‘Forgot password’ on the login screen. We’ll never ask for your password or OTP.